Software Maintenance and Support Customers
Customers who are within an active Software Maintenance and Support period have the following options:
Online Trouble Ticket System
Customers can record their support questions on this easy-to-use website where the technical support staff often begin the process of support. Upload images and steps that describe your trouble report. Occasionally, this process leads to phone calls and remote support.
Phone Support with Remote Assistance
Customers can call our technical support staff directly by phone. Often this process opens online trouble tickets to document trouble details and can lead to remote support.
Technical Support Phone Hours
9 AM - 6 PM EST
Free Support Options
Customers who are not covered by an Active Software Maintenance and Support period have the following options:
Peer Support Forums
In these forums, customers help each other and share ideas about learning and expanding your knowledge about Ham Radio Deluxe.
Frequently Asked Questions (FAQs)
Many questions that our customers contact us about have been asked before. For that reason, we highly recommend that customers try our easy-to-search FAQ database.
Find many "How To" videos on our YouTube channel.