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For New Users and Trial Users, we highly recommend you download and read through our new Getting Started Manual . Many configuration and setup issues are addressed here. Please check this prior to calling or opening a support ticket.
The Manual for Ham Radio Deluxe is available in .PDF format. The manual is viewable online or you can choose to save the .PDF to your desktop for future uses. The manual is also included on the CD if you chose a shipping option during purchase of the software.
You can click here to view the Ham Radio Deluxe manual. Please note we are in the process of updating the manual, therefore there are many items that may not be current. If you are in doubt - please call or open a ticket.
The Ham Radio Deluxe Support Team members are always more than happy to take your phone calls.
Please have your support ticket number ready when you call!
Your Support Technicians are:
The Ham Radio Deluxe Forums are available for all Peer to Peer Support. All Beta Team communications are handled through the Beta Team Area. The forums can be accessed by visiting http://forums.hrdsoftwarellc.com
Members of the support team do not answer any questions or concerns in the forum except for the Beta Team Area. All support given in the forums are from other users of Ham Radio Deluxe only.
All issues dealing with bugs or configuration errors are handled in the ticket system.
The easiest way to open a ticket is to visit http://tickets.hrdsoftwarellc.com/index.php.
All tickets will be answered by a member of the support team as soon as possible.
Please do not contact the Support Department regarding activation keys unless directed to do so by Sales.
Please check our Knowledgebase FAQ / HELP section before logging a ticket.
All of our support may be complemented by a remote session where a member of the support team can log into your computer remotely to help with configuration or other issues you may be experiencing. This is accomplished by using Teamviewer which is a program that does not have to be installed on your computer. During a remote session, you will be on the phone with the support member who will be explaining each step of the process. It is recommended that you set up Teamviewer before the session begins in order to maximize your time.
If you have Version 11, please shut that down and use this link to V10
Please contact the Sales Department (firstname.lastname@example.org) for any of the following items.
Single Incident Support Assistance
If you are out of warranty on your HRD Version 6, you can purchase this one time support incident for access to live technical support staff.
Click Here to Purchase